Shipping, Returns & Policies
Shipping Rates
Up to 25.00 = $8.95
25.01-50.00 = $9.95
50.01-75.00 = $10.95
75.01-100.00 = $12.95
100.01-150.00 = $14.95
150.01-200.00 = $16.95
200.01-250.00 = $18.95
250.01-300.00 = $20.95
300.01-400.00 = $21.95
400.01-500.00 = $22.95
500.01-600.00 = $23.95
Over 600.00 = $24.95
Single harness over miniature horse size – may include and additional charge of up to $9.95. Other heavy or bulky items are excluded from this chart and will be quoted separately.
Shipping
Most customers will see their in-stock items within 7-10 business days. Occasionally items are not in stock and in that event, you will be notified. Your credit card will not be charged until items are shipped with exception of special order deposits. *Please note that these terms are subject to change at anytime.
Carriers
Items most commonly ship by FedEx Ground, but may be shipped by USPS which usually requires a signature, and in some cases by UPS. Whips are normally shipped by USPS priority mail. FedEx has two delivery options, 1. to residences which are shipped by “FedEx Ground HOME delivery”. Packages are delivered Tuesday through Saturday and gernerally do not require a signature and 2. Deliveries to businesses open regular business hours delivered by FedEx GROUND and delivered Monday through Friday. Heavy or bulky items will be quoted case by case and may be delivered by a light freight company.
Expedited Delivery
If you have a time constraint please email info@carriagedrivingessentials.com to discuss options for getting your parcel expedited. You may also enter your request in the comments box on your order form. Additional charges will be determined by location, weight and how quickly the package needs to arrive. Please use a delivery address where someone will be available for delivery, we cannot be responsible for lost or stolen items.
Returns & Exchanges
If you find that you need to return any item, please contact info@carriagedrivingessentials.com within 10 days of receipt of merchandise for your Return Authorization #. This number is needed for proper tracking and refund. The return must take place within 30 days of receipt of your order. Your credit card will be refunded upon receipt and inspection of the merchandise. All tags must be intact and merchandise returned in its original condition When you call for your RA#, we will give you the address of where to return the item. Shipping charges will not be refunded.
Harness
Most harness or parts may be returned for exchange or credited, within 10 days of receipt and must be clean and in NEW condition with the original tags intact. If a harness or its parts cannot be resold as NEW, a restocking, cleaning and or an administrative fee up to 20% will be charged depending on the circumstances. Please Email info@carriagedrivingessentials.com for your RA# and the address of where to send the package. This will be needed for proper tracking, exchanging or refund. Please include a copy of your invoice inside the box and write the reason for return on it. Mark the RA# on the outside of the box and on the enclosed invoice copy.
Bits
When purchasing bits please be very careful to make the correct selection. Know the size and style you want to help you save time and costly fees. If you are not sure, seek the help of someone who can help you. Bits may be exchanged or store credit issued as long as they are in clean & new condition. No refunds are available on bits. Custom made or special order bits are not returnable.
Damaged or Missing Items
Should you find any of our products to be unsuitable or defective, you can return them within 14 days of receiving them and we will make a full refund.
Once the order has been returned to us, we will refund your credit card as soon as possible (usually within a maximum of 30 days). Shipping charges are not refundable.
If you receive a package and the box looks damaged, ask the driver to wait while you open the box. If any contents are missing or damaged, you must report it immediately to the delivery driver so he can make a report. Report any damage to us within 7 business days. Keep the item as is and all packaging material intact in case a claim must be made.
You must inform us within 7 days of the delivery date if you have received the wrong product. We will not accept liability for items lost in transit unless we are notified within 7 days from the expected delivery date.
If the goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the item and the shipping cost back to you will be charged.